When your questions shouldn’t be answered with the following FAQ, feel free to contact us.

General questions

• Do you make custom work?
  • Right now, Shellshock Industries participates in a lot of various projects. So we cannot assist you with your project.

• Do you help me griefing?
  • No.

• Do you teach me scripting?
  • We do not provide custom training for individuals, but we start scripting lessons soon on a partner sim.

Reselling questions

• Can i get a higher commission?
  • We only give 22%. Thats it.

• Do you provide special vendors?
  • SSI provides regular one prim single vendors and stand-up vendors with fixed sizes. However its possible to make a vendor with a custom size.

• A delivery failed – how do i get my customer the product?
  • For that case there are two possibilities:
    • You fill a notecard with the transaction history, time, date, name and send it to “Natok Dryke”.
    • Give your customer a LM to the SSI Mainshop at Dolphins Archipel in order to use the manual update/redelivery terminals.

Product questions

• When I attach your product, it looks all squished – How do i solve that?
  • Just right click the HUD
  • Select edit
  • Choose “rotate” in the object navigator
  • Move the HUD on the blue axis until it looks fine ( 0¬∞, 180¬∞ usually do as values )

• I get messages that I cannot rez objects.
  • You got no permissions to rez on that land.
  • When its groupland you are not part of the landgroup.

• The HUD doesnt do anything.
  • Usually its a lack of scripting permissions.
  • Make sure the HUD is attached with the right group being active. Activate the group and re-attach the HUD.

Licence questions

• I use one of the SSI products and it tells me to contact you – what is it about?
  • When you get such a message there are several reasons for it:
    • You run a pirated copy and didn’t get a licence.
    • With the change of the licence older products can experience this issue when you didn’t update to latest versions.
    • You was refunded and your licence purged.
  • Anyways it is the best way to contact us and ask for the reason.

• Which information are stored within the licence system?
  • In order to make the licence system work properly we only store following information
    • Avatar name
    • Avatar UUID
    • Location of the registration
    • Date and time of the registration
    • Product