Because scammers need to feel the pain, we decided to undisclosure all information about them.

List can be found in the “Hall of Shame”.

Link *click*

Changes to Reseller Communication and Business Rules effective 8/16/2009.

General

Effective Sunday, 08/16/2009, new busines rules will be implemented.
These changes will be put into effect for all resellers without exception.  It
is important to read the changes carefully as I will no longer respond to
IM’s or Notecards.

Failed deliveries

Effective 08/16/2009, use one of the following two methods.

Redelivery terminal
A redelivery terminal can be found at our mainstore. When a product was
bought and registered by the hippo system, customers can get a redelivery
from there without delay.

Notification by website
With the beginning of the 08/16/09, redeliveries have to be send by
the form on the website, you can reach under following adress:

http://www.shellshock.ws/?page_id=10

Select as category failed delivery and enter the transaction history there,
showing the payment from the customer to you and the transfer to me.
Highly recommended is the customer name, transaction history and date/time.

Applying to the reselling program

Currently, applications to the ShellShock Industries reselling program can be
done by notecard or by using the website.  Effective 08/16/2009, applications
will only be accepted by filling out the form on the website.

General reselling policy

In the past we have had resellers who vend without any real
interest in the product.  In order to prevent bad
reselling business, the following rules will be in effect 08/16/2009:

• avatars must be older than 6 months.
• a store is necessary.
• presence in the ShellShock reseller group is necessary.
• you can only be invited to join the group one time.
• resellers are responsible for keeping vendors up-to-date.

Furthermore we want to point out following:

• We do not modify our products for the personal use of the reseller.
• Our products are sold “as is”.  We do not offer customization.
• Shellshock does not get involved with your  business.  Any requests to get involved with an problem you may have with another reseller or any requests to  stop business with a competitor will be ignored.
• Shellshock Industries does not affiliate itself with any vendor and the name cannot be used to enhance your business reputation.
• Anyone is welcome to joing the reselling program as long as the rules are met and adhered to.

Feedback

As mentioned before, effective 8/16/2009, all the communication will be moved
to the website. When you have suggestions, questions, or feedback,  use the contact
form provided on the ShellShock website.

To improve communications, a message board for customers and resellers will be placed
on the ShellShock website.

The FAQ will be extended and divided into several topics, making sure every
known topic is explained.

Thank you for your continued support for ShellShock Industries.

As described in the groupmessage I’ve send, different difficulties have shown up which make it necessary to divide the update process into several steps.

• Preparing all products for the changed update/vendor system
• Updateing products ( some issues have been reported – minor bugs )
• Preparing new vendors
• Updateing licence system

Until the end of the current week, everything will be done. For now, 50% of the first step was done.

Important for resellers is that after the update process all former vendors wont work anymore and its necessary to update.

**UPDATE**

• All products are now prepared for the new system, updates are available
• a first package of new vendors has allready been send out (package 3.0) – further additional vendors follow

***UPDATE***

• Full vendor package has been send to all resellers via groupmessage
• Old vendors wont work anymore – support for vendors prior 3.0 ended
• Licence system almost done being changed – when you experience trouble, contact us

On sunday, the 05/04/09, there will be updates for following products:

• Taggers Delight ( fixing anti-autoreturn )
• H4-Ownage ( fixing 24 characters dialog bug )
• Mephisto ( several new attacks, tools and features will be added )

For resellers:

• Update for vendors ( new package will be send )